Live Account Hacked

poo is a really funny word and i'm delighted every time someone says it in real life

Quote:

---

Originally Posted by Kornman00

On top of the 1000MSP I got for free, I can still access those shitty indie games. Too bad they didn't spend my old MSP on shit that was worth it...

Also, it turns out they did do a license transfer (if I had waited an additional month before doing mine last year, the cooldown period would have still be active). I have to wait until May to re-transfer.

---

What the fuck? They give you free MSPs but they wont reset your content license? That's fuq'd.

heh, Timo

MS asked me to take a survey based on my issue shit. In the 'say :words: here about how we can better ourselves', I wrote the following:

Quote:

---

Originally Posted by me you assholes

I'm not sure if this survey is linked to the original support case, but my case was about an unauthorized Live account access and name change. This occurred on Jan 14th, the day after major news reporting on possible loopholes in xbox.com's login process.

I may have got 1000MSP to cover the MSP spent by the assumed hacker, and a free month of XBL, but on that same day this person did a License Transfer on my content, so I now have to wait until May before I can transfer the licenses back to *my* xbox. Undoing unauthorized license transfers should be part of this account security resolving process. If not, I at least hope you guys are able to nuke the licenses on the hacker's xbox if they ever try to get online with that specific console again.

The pretty awesome service I received from my support rep during this issue can't make up for the hoops which had to be jumped later and the fact that there are more users encountering issues of unauthorized account access. Which is why I'm reconsidering my XBL subscription and my recommendations of the service to friends.

---

You may want to try the online chat service they have on their website.
I've just had a pretty good advisor a few minutes ago.

Quote:

---

David D: Hello, thank you for contacting Xbox Customer Support. My name is David D. Please give me a moment to review your question.
me: Alright
David D: Sorry to hear that you are having an issue with this.
David D: I will have a look at your account now.
me: ok thanks
David D: No problem
David D: On your account, , there is an outstanding balance of 39.99 which is for a gold 12 month renewal fee.
me: as I mentioned the renewal was due for 2nd of december but the month before i changed the renewal so it would revert to silver
me: and i've noticed a few times it has somehow been changed back to renew
David D: , I can completely understand your frustration.
David D: As a good will gesture, I will remove the outstanding balance and change your account back to silver.
me: alright thanks
David D: No problem, I will do that for you now!
me: alright, thanks for the help

---

Their online chat support seems alot better than their telephone ones.
Maybe ask the reps if they're capable of resetting the content transfer limit.

I sometimes wonder if the actions that online reps are allowed to take have some kind of interface with big red buttons that say all the cool things, for example; "LIFETIME ACCESS TO LIVE GOLD". Then under that is says "NEVER PUSH THIS BUTTON".

Because it seems like every once in a blue-moon (more often lately) people get chat reps who aren't completely fucking retarded and seem human. They take pity on you and do cool things. There must be some reps out there who push those big red buttons every now and then.

If you get my meaning.

This comment spurred by some recent interactions of mine with my ISP, the guy I was talking to was actually really competent and it seemed like he was able to actually read the sheer amount of statistics presented to him about my internet useage/tv channels/phone line and manipulate them however he wanted, regardless of what the "plan" said I could have.

/random rant.